What's Happening At ListingWare

I normally wouldn't get into this sort of thing, but I feel the need to bring our customers up to speed on what's been happening at ListingWare lately.

Some of you have been saying that you've had problems with our Support lately - you're right. We HAVE had some difficulties with keeping up. The ListingWare service has stayed up and running, but we haven't answered email and phone calls as timely as I like. I don't like to make excuses, but I will tell you that a couple of HIGHLY unusual things have occurred recently:

In February, Craig Parana, who has been our lead Customer Service and Support person for years, was diagnosed with a malignant brain tumor (you may have seen something in our Account Manager about this). He's had a rough go over the last few months, but it looks like the doctors have removed all of the tumor after a couple of operations. Now, with radiation and chemotherapy, he really hasn't been able to work at all, so that's a big hit. We continue to keep him in our thoughts.

Also, Max Hendren, COO/CFO - and my lovely wife! - had some issues starting in March. We were scared that she might have something malignant also, but it turns out that it wasn't, thank goodness. Still distracting, though. She just had her operation at the beginning of last week and is home and recovering now.

There have been a few other odds and ends - moving ListingWare to a new data center; other folks transitioning away, training new ones; short-term absences from work for a couple of people. You know how it goes...

But hey! We're still here! And we're STILL determined to keep ListingWare as a vital part of our customers' online businesses! We apologize and appreciate your continued patronage.