Last week, Craig and I attended the Showcase 2007 event here in Atlanta for the Atlanta Board of Realtors and FMLS. They do put on quite a show! As always, it was good to see existing customers and nice to talk to new and potential ones.
Two of the things that we heard are things we've also heard before (paraphrasing slightly): "Love your service, but you're tough to get on the phone" and "Love your service, but sometimes the Account Manager is slow".
So, here's what we're doing to remedy those: we've got a couple of new Support personnel that started this week (Joe Ranieri and Danielle Paulet). Also, we're going to be replacing our primary web and database server that drives our main web site (the Account Manager) and holds all of the setting information for all ListingWare services. That server is already in-route - fun to watch the FedEx tracking page online for updates!
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment